Terms & Conditions

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**ALL PRICES SHOWN ON THE WEB ARE SUBJECT TO AIRPORT DROP-OFF OR COLLECTION FEES APPLIED WHERE APPLICABLE**

**ALL PASSENGERS WILL RECEIVE BOOKING CONFIRMATIONS VIA SMS / TEXT MESSAGE. IF YOU WISH TO OPT OUT, PLEASE LET US KNOW VIA EMAIL AT

INFO@DECHAUFFEUR.CO.UK

**

At all airports, we include 45 minutes of waiting time free after the flight has landed, and there the charge will be £7.50 every 15 minutes

If a pick-up from is within London (residential address or business address), we allow upto 15 minutes waiting time from the which passenger has made the booking and thereafter £7.50 for every 15 minutes will apply.

This means our fares are based on direct trips with passengers being ready to travel at the time of booking and place as specified.

From London postcode cancellation not informed up to 24 hours before the time of booking will incur 100% of the booking price.**

If we pick up from any UK address the driver will wait up to 30 minutes after the time the booking was made, if we are unable to contact the passenger (ringing the doorbell and calling the contact phone number), we will release the driver and the passenger will be responsible for the full cost.

No reservation is considered accepted until confirmed by phone or email and the passenger has been issued with the reference number

Web bookings will be reviewed and may be rejected via email if information is not provided or if no availability in the area

All bookings made via our website are not confirmed until reviewed by our offices. If we cannot accommodate the booking for any reason, we will contact you within 12 hours

Hourly bookings are limited to 20 miles per hour, within London.

Additional mileage charge will be applied depending on the vehicle booked, and for out-of-London journeys

All credit/debit cards are subject to 5% charges.

An additional surcharge of 50% on the price listed on the site may be added on the following dates 24, 25, 26, December as well as 1st January.

There will be additional charges if the passenger has to make a stop during the journey which was not in the original booking(minimum £25) or any other diversion on the way

REFUND POLICY

Refund will be issued on the following grounds.

Booking on all credit/debit cards is notified 24 hours before the actual pick-up time.

If the passenger missed the flight and informed us in advance, either by phone or by email obtaining the cancellation.

All cancellations are subject to a minimum fee, based on the trip booked.

No refund will be issued for the following

If the passenger books the PHV for the wrong date/wrong flight number, and other misleading information.

If the passenger leaves the airport or any other agreed-upon pick-up address without informing or contacting DE Chauffeur Ltd.

Cancellation: A Full charge will apply to any booking if cancelled less than 24 hours before.For a journey outside London, 48 hours

In the case of As-Directed bookings, a minimum 4-hour charge applies

**Coach bookings are charged at full price if cancelled within 48 hours.**

**Amendments to any booking may be charged, depending on the changes made.**

**WE RESERVE THE RIGHT TO CHANGE PRICING WITHOUT ANY PRIOR NOTICE GIVEN**

**ALL PRICES SHOWN ON THE WEB ARE SUBJECT TO AIRPORT DROP-OFF OR PARKING FEES APPLIED WHERE APPLICABLE**