Last updated: August 19th, 2025

This Privacy Policy explains how DE Chauffeur Ltd (trading as Deliciae Exactoris Chauffeur Services) collects, uses, and protects your personal information in line with the UK GDPR, the Data Protection Act 2018, and the Private Hire Vehicles (London) Act 1998.

DE Chauffeur Ltd (“we”, “our”, “us”) is a licensed London Private Hire Vehicle (PHV) Operator. We are the data controller of the personal information you provide when making a booking or using our services.

Company details:
DE Chauffeur Ltd
20 Godolphin Place, London, W3 7NB
Email: info@dechauffeur.co.uk

We may collect the following information when you use our services:

• Name, contact number, email address
   
• Pick-up and drop-off addresses, flight details (if applicable)
   
• Payment information (processed securely via our payment providers)
   
• Records of bookings, cancellations, and communications with us
   
• Limited technical data (e.g. IP address, website usage statistics)
   

We use your personal data to:

• Accept and manage bookings
   
• Provide and monitor transportation services
   
• Communicate with you about your booking (confirmation, changes, delays)
   
• Process payments and issue receipts
   
• Comply with legal and licensing obligations (TfL record-keeping, insurance, safety)
   
• Improve our services and customer experience
   

We do not sell or share your data with third parties for marketing. We may share your information only in the following circumstances:

• With licensed private hire drivers who carry out your booking on behalf of DE Chauffeur Ltd
   
• With another licensed London PHV operator if we subcontract your booking (the contract remains with DE Chauffeur Ltd)
   
• With service providers (e.g. payment processors, IT systems) acting under contract with us
   
• Where required by law or regulation (e.g. Transport for London, police, insurance, or legal authorities)
   

• Booking records are kept for at least 12 months as required by TfL.
   
• Other data will only be kept for as long as necessary to provide services, comply with our legal obligations, and resolve disputes.
   

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate data
   
• Request deletion of your data where legally possible
   
• Object to or restrict processing in certain cases
   
• Withdraw consent (where processing is based on consent)
   

To exercise your rights, please contact us at info@dechauffeur.co.uk.

We use appropriate technical and organisational measures to protect your personal information. However, no online system can be guaranteed 100% secure.

We use cookies and similar technologies on our website to improve functionality and user experience. You can manage your cookie preferences through your browser settings.

Our services are not directed at children under 13, and we do not knowingly collect their data.

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

DE Chauffeur Ltd
Email: info@dechauffeur.co.uk
Website: www.dechauffeur.co.uk

This Cookies Policy explains how DE Chauffeur Ltd uses cookies and similar technologies on our website.

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and provide information to website owners.

We use cookies to:

• Enable essential website functions (such as booking forms)
   
• Remember your preferences and settings
   
• Improve the performance and security of our website
   
• Analyse website traffic and usage patterns (via tools such as Google Analytics)
   

• Essential Cookies: Required for the website to function (e.g. booking process).
   
• Performance Cookies: Help us understand how visitors use our website.
   
• Functionality Cookies: Allow us to remember your preferences.
   

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and limit your experience.

We may update this Cookies Policy from time to time. Any changes will be posted on this page.